Overview

Coinsquare is a Canadian cryptocurrency platform that allows users to buy, sell and trade digital assets. This guide explains how to log in to your Coinsquare account from Canada, what to do if you encounter problems, and how to protect your account using best practices such as two-factor authentication (2FA), device verification, and secure passwords.

How to Sign In (Step-by-Step)

  1. Open your browser and go to the official Coinsquare sign-in page. Always confirm the URL starts with https:// and the domain is correct to avoid phishing.
  2. Enter the email address associated with your Coinsquare account and your password.
  3. If prompted, complete any CAPTCHA or device verification step.
  4. If you have 2FA enabled, open your authenticator app (or check your SMS if you use text messages) and enter the code.
  5. Click Sign In. If successful you will land in your dashboard where you can view balances, deposits, and trades.
Tip: For easier access on mobile, use the official Coinsquare mobile app from the Apple App Store or Google Play and only download apps from trusted stores.

Troubleshooting Common Login Problems

Even when following the steps above you might run into issues. Here are common problems and quick fixes:

  • Wrong password: Use the “Forgot password” link to reset. Check spam for reset emails.
  • Two-factor codes not accepted: Ensure your device clock is accurate. If using an authenticator app, sync or re-install the app and re-enable 2FA via account recovery if necessary.
  • Account temporarily locked: Too many failed attempts can lock the account. Wait, then try password reset or contact support.
  • Suspicious activity or blocked sign-in: Contact Coinsquare support immediately and consider freezing funds if you suspect compromise.

Account Recovery & 2FA Reset

If you’ve lost access to your email or 2FA device, follow Coinsquare’s account recovery procedures. Typically you will be asked to verify identity with government ID and a selfie, plus any additional documents. Be prepared for verification to take time — this is to protect your funds and privacy.

If available: Use the "Account Recovery" link on the login page and follow prompts.

Security Best Practices

  • Use a unique, strong password and a reputable password manager.
  • Enable 2FA (prefer authenticator apps over SMS).
  • Keep software and browser up to date; avoid public Wi-Fi for financial activity.
  • Verify emails and links — phishing attempts often mimic exchanges.
  • Withdraw large holdings to secure cold storage if you’re not trading frequently.

Support & Resources

For unresolved issues contact Coinsquare support through their official support centre. When contacting support include non-sensitive details: account email, a description of the issue, and timestamps of failed attempts. Do not share passwords or 2FA codes.

FAQ (Short)

Q: Can I change my login email?
A: Usually yes via account settings but you may need to verify the new email.

Q: How long does verification take?
A: It varies; identity checks can take from a few hours to several days depending on documents and review queues.

Disclaimer: This guide provides general information and does not replace Coinsquare’s official documentation. Always use the official Coinsquare website or app for account access and follow the exchange’s current procedures.